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Satisfaction Guaranteed or Your Money Back
Your complete satisfaction is our top priority. That's why at Iconic-Bag , we offer a 14-day "Money Back Guarantee" after you receive your order. Shop with complete peace of mind, knowing that quality and your happiness are at the heart of our commitments.
A simple and secure return
We have designed a clear, fast and secure return procedure to make your life easier:
- ◆ Easy notification: You have 14 days from the date of receipt of your bag to notify us of your intention to return it.
- ◆ Visual inspection: Before validation, we will simply ask you for 3 to 4 clear photos of the bag from different angles. This allows us to confirm that the item is in its original condition.
Our security commitment: The Link intact
To guarantee the trust and traceability of each luxury item:
- ◆ Unique security link: Each bag comes with a sealed and numbered security link.
- ◆ Return conditions: For your return to be accepted, this link must be uncut, intact, and clearly visible in the submitted photos and upon receipt of the item. Any alteration to the link will render the return impossible.
Fast and efficient refund
Once your return is validated, the refund process is optimized for your convenience:
- ◆ Return label provided: We will send you a prepaid return label to facilitate shipping.
- ◆ Express verification and refund: Upon receipt and verification of the item by our teams, the refund is made within 48 hours via the initial payment method.
Essential conditions for return
To ensure a smooth processing of your return, the item must be returned in accordance with the following conditions:
- ◆ Original condition: The bag must not have been worn, used or damaged.
- ◆ Complete authenticity: It must be accompanied by its original certificate of authenticity.
- ◆ Security preserved: The Iconic-Bag security link must be intact and not cut.
- ◆ Complete packaging: The bag must be returned in its original packaging, including the protective materials and accessories provided.
Your personalized support
Our dedicated team is at your disposal to guide you through every step of the return process. We assure you of discreet and professional support.
For any questions or to initiate a return request, please contact our customer service department via the online form or by email at info@iconic-bag.be